Shipping policy

Shipping Policy for PortaBall

Effective As Of: February 1st, 2024

Introduction

Welcome to PortaBall's Shipping Policy. We are dedicated to delivering your orders efficiently and reliably. This policy outlines our shipping procedures for all purchases made on our website, www.portaball.shop.

General Shipping Information

  • Order Processing Time: Orders at PortaBall are processed during our business hours. Orders placed outside these hours will be processed the next 2 business day.
  • Shipping Regions: PortaBall ships to limited list of countries (available to see on checkout)

Shipping Options

PortaBall offers a range of shipping options:

  • Standard Shipping: Anticipated delivery within 8 to 14 business days.
  • Expedited Shipping: Faster delivery within 3 to 5 business days.
  • International Shipping: For our international customers, we typically deliver within 8 to 14 business days.

Delivery times are estimates and may vary due to external factors.

Shipping Fees

  • Shipping fees are calculated based on order weight, size, and destination.
  • Enjoy free standard shipping for orders over $99.
  • Exact shipping charges will be calculated and displayed at checkout.

Order Tracking

  • A tracking number will be emailed to you once your order is dispatched.
  • Track your order on the PortaBall website or through the carrier’s tracking system.

Delivery Concerns

  • Missed Deliveries: If a delivery is missed, our carrier will leave a notice and make 3 additional attempts.
  • Damaged Items: If any items are damaged upon arrival, please contact us within 30 days for a replacement or refund.
  • Lost Orders: In the unlikely event of a lost package, please contact PortaBall for assistance.

Modifications to Orders

  • For changes to the delivery address or shipping method, contact us immediately. We cannot guarantee changes once an order is being processed.

Order Cancellation

  • Orders can be cancelled within 48 hours of placement, provided they have not been dispatched.

Customer Support

For any questions or assistance with your order or our Shipping Policy, please contact PortaBall at:

Policy Amendments

PortaBall reserves the right to modify this Shipping Policy at any time. Regular review is encouraged.

Thank you for choosing PortaBall. We are committed to providing you with a smooth and efficient shipping experience.